myFaves®

[Daryl]

Welcome to myFaves® Help!

We have assembled a list of Frequently Asked Questions (FAQs) and other helpful documentation to assist you with your myFaves® service. Simply choose a link below to view our available library:

myFaves® FAQs
Description of myFaves® text messages
myFaves® Plan Overview
Can I add the myFaves® rate plan to my account?
How can I remove the myFaves® rate plan from my account?
myFaves® & Unlimited HotSpot Calling: How to read your bill
How do I know if myFaves® will work on my phone?
What is myFaves®?
Do I need a new phone for myFaves®?
How do I add or change a myFaves® contact?
How often can I change a contact?
How long does it take to complete a contact change?
Will myFaves® still work while roaming on another carrier's network?
Are text and picture messages to my myFaves® contacts free?
Can I add an 800 number as a contact?

If you're not able to find what you're looking for in this list, please post your question to our Forums. Within our community, you are able to get help from other users as well as our knowledgeable Forums staff.

Message Edited by Will on 06-30-2009 12:16 PM

[Daryl]

Description of myFaves® text messages

The following table describes the various text messages you may receive on your phone when changes are made to your myFaves contacts. These messages are free of charge and will not affect your monthly bucket of messages.NOTE: References to Contact Number and Contact Name in the table below are placeholders. The message will contain the actual phone number and contact name. For example, the message (Contact Number) has been added as your myFaves contact would appear on your phone as 123-456-7890 has been added as your myFaves contact.

Message Text	Description
Welcome to myFaves. Go to the main screen to set up your myFaves numbers.	This is the myFaves welcome message. This message is sent to your phone when the myFaves plan becomes active on your account.
(Contact Number) has been added as your myFaves contact.	This message will appear on your phone when you have successfully added a new myFaves contact.
(Contact Number) is not allowed. Enter a 10-digit domestic number for (Contact Name).	An invalid number was entered. It is possible the number was an international number or a number longer than 10 digits. For a complete list of restrictions, go to How often can I switch the people in my Fave 5?
(Contact Number) is not supported. Enter a 10 digit domestic number for (Contact Name).	An invalid number was entered. 800 and 900 numbers cannot be used as myFaves contacts. For a complete list of restrictions, go to How often can I switch the people in my Fave 5?
Name contains an unsupported character. Contact was not added.	An invalid character was entered in the Contact name. Symbols are not allowed in contact names. Please use only alphanumeric characters.
You are not allowed to change (Contact Name's) number until (Month).	myFaves contacts may only be modified once per calendar month.
Your myFaves contacts have been refreshed.	Your myFaves contacts have been synchronized with our billing system to ensure accurate billing.
Your myFaves service has been removed from your account.	You have successfully removed the myFaves plan from your account.
Assign (Contact Name) (Contact Number) as your myFaves contact (Y/N).	This is a confirmation message that will appear when you add a myFaves contact.
Updating may take a few moments. You may use your phone while you wait.	This message will appear while your myFaves contacts are updated within our billing system.
Refreshing may take a few moments. You may use your phone while you wait.	This message will appear while your myFaves contacts are being synchronized with our billing system.

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Message Edited by Daryl on 06-25-2009 01:06 PM

[Daryl]

myFaves® Plan Overview

T-Mobile has developed an innovative new service called myFaves. This service will allow our customers to make unlimited calls to and from the five people they communicate with most for a flat monthly charge.
The myFaves rate plan enables you to set up and manage your myFaves phone numbers, make calls to your myFaves phone numbers for free, and receive calls from your myFaves phone numbers for free.

Other key features of the myFaves plan include:

    * You have unlimited calls to and from your myFaves contacts.
    * You will not receive domestic roaming or long distance on calls to myFaves contacts.
    * myFaves contacts can be from any wireless carrier or landline.
    * You can change your myFaves contacts once per calendar month.
    * myFaves capable devices allow you to manage contacts using the phone.
      NOTE: For information on managing myFaves contacts, go to How do I change/add myFaves® online?

myFaves plan restrictions:

    * A myFaves capable device is required to use the myFaves service.
    * myFaves contacts may only be changed once per calendar month.
    * Messaging services are not included but may be added to a myFaves plan for an additional fee. For more information on other messaging offers, go to Messaging Services.

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[Daryl]

Can I add the myFaves® rate plan to my account?

In most cases, yes. If you currently have an individual plan, log in to My T-Mobile (t-mobile.com) to check eligibility and find out more. If you are currently on a FamilyTime® plan, call Customer Care at 611 on your T-Mobile phone or visit one of our retail stores

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[Daryl]

How can I remove the myFaves® rate plan from my account?

 Removing myFaves from your account is as simple as changing your rate plan. Rate plan changes will become effective at the beginning of the next billing cycle. For instructions on changing your rate plan from My T-Mobile, go to How do I change my rate plan from My T-Mobile?

Once the myFaves rate plan has been removed, you will receive a free confirmation text message.
NOTE: If you remove the myFaves rate plan, calls to and from your myFaves contacts will no longer be free. Removing myFaves will also disable the myFaves menu items on your phone.

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[Daryl]

myFaves® & Unlimited HotSpot Calling: How to read your bill

Summary of your bill

Everything you need to know is summarized on the first page of your bill. You can find specifics about your charges on the subsequent pages. NOTE: To check your current balance and usage, log in to My T-Mobile.

Under Summary, you will find your previous balance, payments received, credits, charges, and taxes.

 Under Amount Due, you will find your total amount due for the month and the payment due date.

 Under Monthly Summary, you will find your charges for each line.

Under Available Service, you will find any minutes, messages, and data features used in your rate plan.

 Under Used Service, you will find a summary of your usage charges. Usage details and associated charges are shown on subsequent pages.

Account service detail

NOTE: Account charges and credits are detailed for each line of service on the account. The totals for each of these sections will match the line items under the Monthly Service Summary on the first page of your bill.
NOTE: If you do not use all of these services during a billing period, some of these sections may not appear.
Under Monthly Recurring Charges, you will find your recurring charges.

 Under Adjustments to Bill, you will find credits and account adjustments.

 Under Usage Charges, you will find overage, roaming, messaging, and data charges.

Under One Time Charges, you will find one-time charges, such as activation fees and phone charges.

Under Other Charges (Non-Communications Related), you will find other charges that are not communications related, such as Equipment Protection.

 Itemized charges

Under LOCAL AIRTIME, LONG DISTANCE and INTERNATIONAL CHARGES, you will find all of your airtime and domestic and international long-distance charges. MyFaves & Unlimited HotSpot Calling usage is not itemized on the bill. The total usage is totaled up and is listed in the Included myFaves Usage & Included Unlimited HotSpot Calling Usage line. If you would like to see all of your usage listed call by call within the detailed calls, call Customer Care to change your customized bill image options.
Under ROAMING CHARGES, you will find your international roaming charges, such as WorldClass® calling.

Under MESSAGING CHARGES, you will find the number of messages you send and receive, and other applicable charges.

 Under DATA SERVICES CHARGES, you will find the number of megabytes used each day.

Under PREMIUM SERVICES, you will find charges for downloads and CallerTunes®.

Under PREMIUM MESSAGING CHARGES, you will find charges for on-demand info alerts.

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Message Edited by Daryl on 06-25-2009 03:58 PM

[Daryl]

How do I know if myFaves® will work on my phone?

To check if your phone is capable of using the myFaves service, look for the myFaves logo.

NOTE: BlackBerry® 8100™ Pearl™, early model Samsung t209, Samsung t319, and Samsung t609 phones do not have the myFaves logo, but are myFaves compatible.

Take me back to the F.A.Q. 

[Daryl]

What is myFaves®?

myFaves is a new rate plan that allows T-Mobile customers to save money each month! With a myFaves rate plan, you are able to choose five numbers that you make and receive calls to and from the most. Calls to and from these numbers are included in the myFaves rate plan, and you will not be billed for these calls.

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[Daryl]

Do I need a new phone for myFaves®?

New and existing T-Mobile customers will be required to purchase a myFaves capable phone before being able to subscribe to the myFaves service.

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Message Edited by Daryl on 06-26-2009 08:08 AM

[Daryl]

How do I add or change a myFaves® contact?

myFaves lets you change your contacts right from your phone or online at My T-Mobile.

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[Daryl]

How often can I change a contact?

You can change each of your myFaves® contacts up to once per calendar month, however, the name associated with the contact number may be changed as many times as you like.

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[Daryl]

How long does it take to complete a contact change?

In most cases, the contact change should be completed within two hours. While the change is being performed, an hourglass symbol will appear on your phone. Once the change is completed, you will receive a confirmation text message to your mobile phone.

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[Daryl]

Will myFaves® still work while roaming on another carrier's network?

Yes, but only if you are roaming on a domestic roaming partner. While roaming internationally, you will need to manually dial the number including any international access codes. International dialing and roaming charges and airtime will apply.

Take me back to the F.A.Q. 

[Daryl]

Are text and picture messages to my myFaves® contacts free?

No. myFaves is intended for use with voice calls. Text, picture or video messages, and data are not included in the myFaves rate plan.

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[Daryl]

Can I add an 800 number as a contact?

No. 800 and 900 numbers are restricted from being added as a myFaves® contact.

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Message Edited by Daryl on 06-26-2009 08:18 AM