Do you know how many people are threatening to cancel based on a service interruption for a few freaking hours?? You say you want to cancel, what are they gonna do, argue with you? And if they do you get mad and tell them not to argue with you? Supervisors in a customer service center arent on the phones, they are not front line. They have the same information as all the reps they manage. If they knew anything more about the situation I'm sure they would have provided it to you. there is not a single engineer calling a supervisor to say hey man this is what's going on. No, they get reports that say we're stil working on it, please relay this information to the customer... I'm positive that supervisors were taking calls last night because of the amount of calls on hold. That's something big I credit them on because they still do everything they can for the customers the same as the reps do. I work in a call center and if it gets so busy that a sup has to take a call, they're HANGING UP ON PEOPLE. You spend money everywhere you go and sometimes you dont get everything you want but you keep going back. As far as the sidekick issue: example:you buy a TV at Walmart and the cable doesnt work to get a channel, are you gonna take it back to Walmart and tell them that the cord coming out of the wall is broken so they need to reimburse you for the time you spent plugging the TV in? No, T-Mobile is not danger, they dont backup danger's systems. T-Mobile is not RIm for Blackberrys either. They have access to certain parts of the system. And watch, when people have issues with their Motoblur accounts, they'll be calling T-Mobile, even though T-Mobile is not Motorola and can only access specific information from that company's systems. It's not T-Mobile in those cases.
So you spend $1700/yr... do the math, thats about .20 cents an hour if you round up. So, for 4 hours of being out, you'd be owed .80 cents. I'd take the $5, that pays for over a full day of service for a 4 hour period. I'd like to see what you'd get with another company WHEN and not IF they have outages. I've been with them all and they all do. Some people dont recognize certain things as issues. Some people solely use data on their phones and didnt even know there was an outage. And had it been a data outage, most of you would never have known. BUT... most of you would have called in for a credit as soon as you found out there was a problem, even though it didnt affect you. And T-Mobile would have offered you the same thing, minutes messages or $5.
And for anyone who doesnt have service, do this: manual network selection, select T-mobile, pull the battery out of the phone while its on, wait about 1 minute, put it back in, power it back up and then do one more network selection, select T-Mobile and wait a few seconds to see if you get service. If not, you have a valid issue, call in and have them check to see if your sim card is getting registration in the network. This is not something you can check on your own despite what your phone says.
And no T-Mobile cannot send you a message when service is out like this. If there's a tower down or a new tower up they will try to notify customers in that area. But if they dont know where you're at the cant put you in that list. The phones default ot emergency calls only. That's not something that they can override. They cannot see what's on your phone the way a computer tech can your computer.
And again, nobody here knows even close to 5% of T-Mobiles customer base. If they estimate 5% then accept it. Does it matter the exact number? So long they get it fixed and you can go about your day and as usual for most of you, go completely problem free.
