Even though we've had pretty good service with T-Mobile, this really sucked and the timing couldn't have been worse.
My wife and I both work 40 miles from home. She usually picks up our girls from daycare because her hours are start/end and hour before mine. Well, last night she had to work late so we were trying to coordinate who could get to daycare before they closed (and start charging us $5/minute for being late). Guess what happens, no network coverage for the last 20 miles of our ride, so neither knew who was going to be able to pick up the kids. We both ended up racing against rush hour traffic and both driving out of the way just to ensure we had our children. We hardly ever use our cell phones while driving, but for the few times you need to get in contact with someone right away, you really need a reliable network.
I hope they figure out the root cause to prevent this sort of thing from ever happening again. Also, to maintain some customer goodwill, they should compensate people for at least a day's worth of billing (not that this is even a drop in the bucket for the inconvenience caused to their customers).
