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- last edited on by
Will
Update: 11/04/2009 3:30 PM PST:
On Tuesday, some T-Mobile customers may have experienced service disruptions impacting voice and messaging services. We restored full service to all affected customers later in the day. After investigating the cause, we have determined that a backend system software error had generated abnormal congestion on the network. T-Mobile has since implemented additional measures to help prevent this from happening in the future. We again apologize to those customers who were affected and may have been inconvenienced.
UPDATE 11/04/2009 9:15 AM PST:
T-Mobile confirms it has fully restored voice and text/picture messaging services for customers affected by intermittent service disruptions on Tuesday. About five percent of our customers across various geographies were affected for much of Tuesday evening, and by late Tuesday PST their service was restored. Our sole focus has been restoring full services for all customers; we are now investigating the root cause of the incident. We sincerely apologize for the inconvenience that this has caused our customers.
If you continue to experience difficulty making/receiving calls or accessing data services, please power your phone off then back on. This will update your connection to the network and should restore your access to these services.
Dominic
Moderator, T-Mobile Forums
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