T-Mobile General

[Dominic]

Update: 11/04/2009 3:30 PM PST:

On Tuesday, some T-Mobile customers may have experienced service disruptions impacting voice and messaging services.  We restored full service to all affected customers later in the day.   After investigating the cause, we have determined that a backend system software error had generated abnormal congestion on the network.  T-Mobile has since implemented additional measures to help prevent this from happening in the future.  We again apologize to those customers who were affected and may have been inconvenienced.

UPDATE 11/04/2009  9:15 AM PST:

T-Mobile confirms it has fully restored voice and text/picture messaging services for customers affected by intermittent service disruptions on Tuesday.  About five percent of our customers across various geographies were affected for much of Tuesday evening, and by late Tuesday PST their service was restored.  Our sole focus has been restoring full services for all customers; we are now investigating the root cause of the incident.  We sincerely apologize for the inconvenience that this has caused our customers.

If you continue to experience difficulty making/receiving calls or accessing data services, please power your phone off then back on. This will update your connection to the network and should restore your access to these services.

[techbeck]

Not a problem, first time this has happened in all the time I have been with T-Mobile ( 8yrs).  I can do without my phone for a few....

[monnietron]

This is just lovely. I know every one is going to start with the comments on how we shouldn't whine because this never happens. Well, having just purchased a new phone because of multiple Sidekick issues, I feel we have the right to complain about this crap.

Very very frustrated right now, T-mobile.

[dv8erdog]

i have had t mobile for 10 years this is the first major issue i have faced and they usually take care of me. to all you sidekick people out there it wasnt tmobiles problem it was the people that ran the operating systems problem and i have a sidekick as well as a g1 so this is the first time tmoblie has had an issue and they have always taken care of me 

[kasey0583]

Dallas and Irving Texas are both being affected.

[dbthump]

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techbeck wrote:
Not a problem, first time this has happened in all the time I have been with T-Mobile ( 8yrs).  I can do without my phone for a few....

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10 years for me. 

[mrshakenbake]

So... Why is this happening?  I'd actually like a more detailed message...

Way to go T-Mobile...

[fawdown]

I have to disagree somewhat with people saying that we don't have the right to complain.  Some of us rely on our phone for business or a sole means of communication.  I cannot afford a house phone and a mobile.  I had to go with what seemed to make sense.  You may think everyone has a bag of money to get whatever they need, but it is not the case.

Also this is not the only time there has been an outage in the past 8 years.  There have been several just this year in my area.  This is also not the only time in the past month.

People can complain if they get frustrated not being able to use something they paid for.

[flipper]

Anyone know how long until the problem is fixed?

[Chris72]

I have to agree with monnietron on this. I had a Sidekick. This is really bad for TMobile. I'm not saying I'm jumping ship but I know people will. This does suck.

[techbeck]

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mrshakenbake wrote:

So... Why is this happening?  I'd actually like a more detailed message...

Way to go T-Mobile...

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Right now they are more worried about getting things working than a detailed message.  They let us know...details come later when they have all the info and can for sure state what the problem is.  Do state any sooner would be foolish.

[stevenjcarney]

While T-mobile has been reliable in the past their service has degraded in the last few months beginning with the Sidekick outage. They didn't respond well to that, and now we have this problem. I expect my phone service, that I have to pay a late fee if i don't pay my bill on time, to be reliable and not suffer a national outage. It could be understandable if it was regional, but not the ENTIRE network.

I will be switching to AT&Ts prepaid service. You have lost a once loyal customer. 

[Evil_Droid]

WhY TmoBILe wHY.?.??/>/.?  i couldn't make a GD call to my work and had to wait till i got home now no ones there. Are YOU gonna help me with that? NO. I feel all of us should be compensated for your problem. You expect our money each month, we expect service every day...       ok i'm done.

[Chris72]

"i have had t mobile for 10 years this is the first major issue i have faced and they usually take care of me. to all you sidekick people out there it wasnt tmobiles problem it was the people that ran the operating systems problem and i have a sidekick as well as a g1 so this is the first time tmoblie has had an issue and they have always taken care of me"

I understand what you are saying but TMobile did not handle that issue well when it came to the customer.

[Astaraell]

Thanks for the official statement and the hard the work getting service back!

[monnietron]

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Chris72 wrote:

I have to agree with monnietron on this. I had a Sidekick. This is really bad for TMobile. I'm not saying I'm jumping ship but I know people will. This does suck.

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The Droid by Motorola is looking pretty sweet right now. Lol.

[techbeck]

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flipper wrote:
Anyone know how long until the problem is fixed?

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couple hours or so...voice is working again for me in Arizona but I still cannot text.

[budman]

phones back up in Houston, TX

[AZLiam]

Where in Arizona?  Tucson here, and still no service.

[mamawarbucks]

As a previous customer I don't recommend AT&T Wireless.