I restored my contacts via the "restore contacts" method explained by tmobile. Unfortunately, there were over 150 contacts missing from this batch. Moreover, there were dozens of old #'s that should have been previously inentionally deleted by me but came back.
I reported to tmobile today that not all my contacts are back and they said tmobile still may push additional missing contacts to customers during this process. A few hours later, I noticed I have over 150 new contact #'s that don't even belong to me! They included names, phone, #'s, passwords, and even PIN #'s.
I understand the pressure and chaos that is probably going on at tmobile end, however, this lack security and data integrity really worries me. I work at a financial institution and I have bank account #'s, policy #'s, social security #'s and other extrememly confiedential information that should only belong to bank employees. I can only imagine that kind of mess and security nightmare this can be if t-mobile does not get their arms around this issue.
I've been patient during this whole outage but this is where I draw the line. Tmobile has lost my trust in the intergrity and security of their system and recovery plan. Who knows who may have yours, my personal, or my clients personal information by mistake. I'm extremely concerned and worried about this potential security gap.
To top it off, after being on the phone with an agent for about 15 minutes to report this issue, I was placed on hold for about 5 minutes only to be disconnected. The agent didn't even call me back.
I'm actively looking outside of tmobile and trashing the sidekick for good.
-a faithful Sidekick user since 2002 (when it wasn't even in color!) now finally moving on.
