Nexus One™

[Dominic]

UPDATED 2:30pm PST 1/14/10:

Google has posted an update to the 3G discussion thread on Google's Forums. Read the full post.

We thank each of you for contributing to this discussion and providing your information!  We will continue to post updates to this thread as they are provided.  As always you can check your 3G coverage using our Personal Coverage Check.

Please continue providing the information requested below:

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Hi everybody!

Let's see what we can learn about this. Maybe we can uncover some commonalities among those experiencing issues.

Please reply, and post details here:

• BE SURE TO INCLUDE THE CITY, STATE, & ZIP of the location where you've experienced the problem.
• Indicate if you have no 3G at all or if your signal indicator fluctuates between 3G & E. 
• Do you have another T-Mobile 3G phone that does get or does not get reliable 3G at the same location?
• Is there anything specific that you have done that helps the problem or that makes the problem occur.
• Any other relevant information you can provide.

To better focus on obtaining the information above, I'm locking the old thread.

[mgymnop]

San Diego, CA 92103

MyTouch fluctuating between 3G and EDGE at home.

Nexus One fluctuating between 3G and EDGE at home.

This occurs inside my condo as well as outside in some spots.

At work La Jolla, CA 92037 the fluctuation is less but still occurs.

[mjbjr]

no network connectivity AT ALL since 1900pst, Los Angeles, California, 90020

is there a web page at T-Mobile to check network status?

[fmcgirt]

Albuquerque, NM 87120 3-4 bars of 3G goes back and forth between 3-4 bars of Edge and sometimes to no bars WITHOUT moving Nexus. Compared friend's MyTouch 3g at same location and gets 3-4 bars of 3G all the time. I need solid info about cause of problem and status of potential fix so as to be able to make a judgement about return within 14 day period. If there is a doubt I will return it and expect a full refund.

[zenshadow]

I am in Nashville, TN 37103 suburbs (Antioch).

I get ONLY E (Edge) at home. Thank goodness for WiFi !!! 

Riding to the store today it turned to G then at the store it turned to 3G, but it went back to E when I entered the store ("telling" me that the service is weakly 3G where I am, which is disappointing as it would imply that even after the possible OTA patch by HTC (if it happens) - I will still be not in a Deep Red coverage area (even though I can prove that the coverage map is in fact Deep Red, but it is on the Border of a Lake (where coverage drops to none at all).  Additionally, I get 2 bars (of Edge) on average, sometimes more, occasionally ZERO . The 3G bars at the store was 1 bar. So, I may have to return the phone even if the OTA is successful.  I hope not, I LOVE the phone and the inexpensive T Mob plan (compared to the competition!) So, maybe I can convince T Mob Support to send a Technician out to my neighborhood and get a booster?  Yeah, that's the ticket!

I know Nashville is a Hick Town, but come on!  Really?

[mjbjr]

I just called T-Mobile... the support guy said that the have/or had a nationwide internet problem. Additionally, in my case, my signal didn't get swapped from tower to tower and was stuck at a tower not near my current location. He set it free, had me reboot, and all is well, atm.

[flarbear]

2 locations, same town, same zip, about 2 miles apart:

* Jefferson City MO 65109 Location 1

* 5 bars of stable 3G on my Nexus One

* 5 bars of stable 3G on my G1

* Works fine at that location...

* Jefferson City MO 65109 Location 2 (about 2 miles from location 1)

* 1 bar of 3G fluctuating to 5 bars of Edge fluctuating to no service and frequent data dropouts/problems on my Nexus One

* a couple of bars of stable 3G on my G1 - no fluctuations or loss of data

* Using AnyCut to force WCDMA only just made it fluctuate between 1 bar of 3G and no service, but data was no more reliable than when set to the default "prefer WCDMA" setting

[bsdbytes]

Cincinnati, Ohio 45230 Nexus One stays on 3G almost all the time, fluctuates between 1-4 bars-out of 4 (T-Mo tower is about 3500 feet from my location.) BB 9700 stays on 3G most of the time, but does occasionally go on EDGE, fluctuates between 3-5 bars-out of 5.

[Buckwalter]

Pueblo, Co. 81008

Fluctuating  between 3G and Edge Constantly

81003 better mostly 3G but still fluctuates

G1 and Cliq have steady 3g in both locations

[ATSpromo]

in san francisco ca 94132 home and work 94123 both having good coverage...so says the map.

hopefully that this gets a fixed by the end of the week or be returning my N1 and i better get a full refund jumping ship. 

[cyclepipe]

-Erie, CO 80516 (I'm just northeast of the town center on a hill)

-The performance is highly variable: anywhere between 0-4 bars of 3G and 4 bars of EDGE on the second floor of my house vs the first floor where it's 0 bars of 3G down to 3-4 bars of EDGE. Regardless of the 3G reception indicated by the bars, I rarely see speeds in excess of 600k downstream and maybe 475k upstream on UMTS. When I do connect to the HSDPA network, which is rare, my speeds max out at around 1Mbps down but my upstream, averaging 350k, is less than what I see on UMTS. I think the speeds are worthy of note because I've seen others speak of 4Mbps downstream and if T-Mobile's self analysis of their coverage is to be believed, I should be near the top of what their service can provide.

Per T-Mobile's coverage map, I'm in an area covered by the darkest green shade indicating my location is optimal. Further, my area is supposedly blanketed in 3G service. Once I leave my home and until I reach 287, 3 miles west, I'm unable to get any 3G reception.

- I do not have another device that I can use to test the situation further.

- I noticed that when the phone is lying on a table it gets better reception than when I'm holding it. To clarify, I'm holding the phone along the edges, not flat in my hand. I know that the instructions advise against touching the lower portion of the phone.

[kornball]

Saint Louis, MO 63112 and throughout the city/county

Fluctuates between 3G and E, but usually on EDGE (and sometimes lose the signal completely inside my house)

Nexus One

I really hope this issue is resolved soon. Otherwise, I love the phone!

[Torchy]

I live in Las Vegas, NV 98117 Usually get 3g every where I go in the town, only time I get edge is when I'm at work (MGM Grand Hotel) and or when I'm at my condo in Summerlin. (It's usually 3g in my place, only when I'm in a room that closed off like the bathroom etc). My girl has a blackberry 9700 and she pretty much gets the same coverage as me as well. I used to own a g1 (was my main phone for upgrading too a a nexus one) and it is pretty much the same argument as well. Please, for the sake of everyone here in Vegas, make it better for us to get service @ the strip! You don't know how many times I get into a club too meet up with people and all of a sudden just don't get any internet or sometimes no calls / service. Other then that, I'm pretty happy with tmobile here in the valley. (majority of my friends are on tmobile and love it as well )

[zapote21]

Tampa FL 33626

MT3G and Nexus One.

No issues here

Strong 3G on both...

[cswroe]

Northwest Indiana and Downtown Chicago 46303/46373/46307/60603 Nexus is continually loosing 3G and dropping to edge. My Dash 3G is VERY consistent and NEVER changes. It also seems that the Nexus is effected by position as well, much more than my Dash. If I hold the Nexus up as I would to hold t to talk, I immediately notice a signal drop and usually a band change.

[e76]

No 3G in Manassas, VA 20110 on the Nexus One.  Map indicates there should be coverage.  I do not own any other T-Mobile devices.