MOTOROLA CLIQ™ & CLIQ XT™

[poco153]

I have a CLIQ, and I saw that the update to 1.3.18 was ready for my phone.  It was a magical moment, knowing that my CLIQ was going to be better than ever - until the update finished and I saw that my phone now thought it was 6pm on 31 December 1969.  "No Problem!" I thought, as I navigated through the menus to reset the time.  But when I input the correct date and time, the phone never changed.  It was curious, so I rebooted and tried the same thing - with no luck.

So I popped on over to T-Mobile's support site where I chatted for well over an hour with a rep, who walked me through the same steps, had me pull my battery and SIM, and eventually hard-reset my phone.  This would have been all fine and good except that now I have a hard-reset phone that thinks it is 31 December 1969 at 6pm and MOTOBLUR refuses to allow me to log in and actually use my phone.  I type in my credentials, and I get "Error Signing Into account: There is a problem with the clock on the device.  Please contact customer service"

T-mo is sending me a replacement - in 7 days (Which, frankly, is unacceptable).  But I'm stuck with a phone that powers on just fine but is unusable because MOTOBLUR won't let me get to the homescreen.  Before I hard reset (at the direction of the T-mo rep), I could still make/receive calls and SMS messages, and get email and all that good stuff.

Why am I being forced to wait a week to get a working phone?  Sure, if it was my mistake I'd understand - but making me pay (It was an option for faster shipping - I asked) to correct T-mobile's error seems wrong.  I'm now without a phone for a week.  A week, mind you, that I am still paying my full bill (I asked about that too - and was told no).  I've been really happy with T-mo's customer service right up until now.

[popperfrozy]

I am having the same problem now. I just installed the update, and now my Cliq says it is 7 PM (it's actually after midnight) on December 31, 1969! I also tried to manually change it, yet the date and time won't change. This is really frustrating. Now I am afraid I am also going to get the run-around from a T-Mobile rep just to be told then that i will have to wait for a replacement phone.

[popperfrozy]

Just an update to my previous post.... It seems that not only are the date and time messed up, Gmail, calendar and contacts are also not syncing after installing the update.

[sumo_rigo]

you guys phones are nonconforming phones. lol

[kchua]

Right after the 1.3.18 update was installed, and completely finished on my phone I started noticing a change on my messages.

The time is 2:25, and I receive a text message. This text message has the time stamp of 2:30, while all my sent text messages seem to have the right time stamp.

How do I fix this annoying problem?

And could it be that it came from this 1.3.18 update, because before this my text message time stamps were doing just fine.

Thanks.  

[sherman8or]

http://forums.t-mobile.com/t5/MOTOROLA-CLIQ-with-MOTOBLUR/anyone-else-have-their-texts-say-its-4-min...

[kchua]

Thank you. I wonder if t-mobile's support can handle this situation.. hmm.

[sherman8or]

i talked to them last night thru a live chat and they said this is a known issue and they were working on the issue. this has been going on since friday night though, its really annoying.

[canes816]

I too am having an issue with the text message application. It seems to only be related to contacts that I text a lot with, which makes it even more frustrating because if I text that person a lot, I get the force close / wait option a lot. It's very frustrating. Is there a fix or a way to downgrade the "upgrade"? I really can't take the phone acting this way. We finally get an upgrade and it breaks text messaging!

[alxconn]

I'm completely locked out of my phone. T-Mobile and Motorola both said "Watch the Forums for an answer." What the hell! How about an actually useful answer? I'm not at all happy with how this has been handled. Nobody has even offered a loaner phone while mine is out of commission.

[June80]

I updated my Cliq also and I have the exact same problems. I can't download any apps from the market. The time and date on my device says its 7pm on Dec. 31 1969. I hope they get this issue resolved soon! This is my only phone.

[Kousei]

How about the fluctuating brightness? It keeps going dim and then back to my settings in the middle of doing stuff on the phone. Nice update guys. Ugh.

[csappington]

I am having the exact same problem adn it is ridiculous!!!  Does anyone know how this can be fixed?

[wezra]

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poco153 wrote:

I have a CLIQ, and I saw that the update to 1.3.18 was ready for my phone.  It was a magical moment, knowing that my CLIQ was going to be better than ever - until the update finished and I saw that my phone now thought it was 6pm on 31 December 1969.  "No Problem!" I thought, as I navigated through the menus to reset the time.  But when I input the correct date and time, the phone never changed.  It was curious, so I rebooted and tried the same thing - with no luck.

So I popped on over to T-Mobile's support site where I chatted for well over an hour with a rep, who walked me through the same steps, had me pull my battery and SIM, and eventually hard-reset my phone.  This would have been all fine and good except that now I have a hard-reset phone that thinks it is 31 December 1969 at 6pm and MOTOBLUR refuses to allow me to log in and actually use my phone.  I type in my credentials, and I get "Error Signing Into account: There is a problem with the clock on the device.  Please contact customer service"

T-mo is sending me a replacement - in 7 days (Which, frankly, is unacceptable).  But I'm stuck with a phone that powers on just fine but is unusable because MOTOBLUR won't let me get to the homescreen.  Before I hard reset (at the direction of the T-mo rep), I could still make/receive calls and SMS messages, and get email and all that good stuff.

Why am I being forced to wait a week to get a working phone?  Sure, if it was my mistake I'd understand - but making me pay (It was an option for faster shipping - I asked) to correct T-mobile's error seems wrong.  I'm now without a phone for a week.  A week, mind you, that I am still paying my full bill (I asked about that too - and was told no).  I've been really happy with T-mo's customer service right up until now.

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Sorry to hear about your issues. I had a CLIQ that was a couple of weeks old and had some major issues with switching from landscape to portrait mode. When I clicked on email it would automatically go into landscape mode.. but upside down. In other words the top of the screen was facing down towards where the slider moves up. Not good. Anyway, they exchanged the devise for me without any cost. No complaints from me. I have also been with T-Mobile for many years so that may have helped with the level of servcie I received. Now, what I did notice when the new CLIQ arrived yesterday was that it was a completely new devise. And, their were some physical changes vs. the one I had purchased just a couple of weeks earlier. The serial # was a higher and newer # as well which indicates a later build. When I opened the back of the phone the rubber flip-up holders for the SIM card and Micro-SD were orange vs. black as the original one had. Also, the speaker was set-up a bit differently. The build of the unit was much better then my original as well. So I think that Motorola has made some changes to the devise in the very recent past. Also, I noticed right off the bat that the devise reacted much faster when I touched an icon or got into an application. That was after I downloaded all my contacts (785 of them) and my MS Office Calander. So it was pretty well loaded up. Then I did the update and it is working perfectly in all respects. I know waiting a week is not the greatest... but if you, like me, receive a newer devise with the hardware updates, then it is worth it. My T-Mobile CS Rep also told me that they have had very few of these returned (and those that were got sent directly back to Motorola for examination) so were basically only able to send out brand new units... no refurbs. I was very concerned about that. All I can say is that mine is not a refurb in any way shape or form. Best of luck.....

[canes816]

I spoke with a CS rep who basically told me the only thing that can be done to fix my issue (text messaging app freezing) is just do a master reset of the phone. So if I wipe EVERYTHING out, I won't have any problems, yay, awesome. Before I even consider doing that, does anyone know if doing a master reset will remove apps from your phone? I assume it will wipe contacts/accounts but you can get that back after setting everything back up. I'm sure text messages will be gone, as will call history. Any info will be appreciated.

[arizdegenerate]

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canes816 wrote:
I spoke with a CS rep who basically told me the only thing that can be done to fix my issue (text messaging app freezing) is just do a master reset of the phone. So if I wipe EVERYTHING out, I won't have any problems, yay, awesome. Before I even consider doing that, does anyone know if doing a master reset will remove apps from your phone? I assume it will wipe contacts/accounts but you can get that back after setting everything back up. I'm sure text messages will be gone, as will call history. Any info will be appreciated.

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Dont master reset just yet.  Try using handcentsms first. I use that application for my text messaging and have no issues with it. Plus it's alot nicer than the default one

[canes816]

Wow, great call with HandCent SMS. So far it is excellent and definitely alot nicer than the basic SMS app. You have saved me a lot of pain and frustration!!

[USMCRHYNO]

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arizdegenerate wrote:

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canes816 wrote:
I spoke with a CS rep who basically told me the only thing that can be done to fix my issue (text messaging app freezing) is just do a master reset of the phone. So if I wipe EVERYTHING out, I won't have any problems, yay, awesome. Before I even consider doing that, does anyone know if doing a master reset will remove apps from your phone? I assume it will wipe contacts/accounts but you can get that back after setting everything back up. I'm sure text messages will be gone, as will call history. Any info will be appreciated.

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Dont master reset just yet.  Try using handcentsms first. I use that application for my text messaging and have no issues with it. Plus it's alot nicer than the default one

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+1 on the handcent and having no issues with it. 

Also, to answer your other question about the apps....... just go back into your market and go under "My downloads" and your apps should be there. Just to be on the safe side though, if you ever do need to master reset, write down the apps and developer first on a piece of paper. Just in case. 

The last Master Reset I did, I lost the apps somehow also and had to remember which ones i had.  

[shinobi442]

So i got this phone a week ago and i got the new update, after that everytime i bring the slider up to text or down the phone restarts by it self on my new phone it does it even when i dont use the slider and i notice when i open the slider fast it restars by its own i dont know whats causing this issue? anyone knows?

[kchua]

hmm. weird. Have you tried factory resetting?