Help & How To

[Dan]

Dear valued T-Mobile Sidekick customers:

We are thankful for your continued patience as Microsoft/Danger continues to work on preserving platform stability and restoring all services for our Sidekick customers.  We have made significant progress this past weekend, restoring services to virtually every customer.  Microsoft/Danger has teams of experts in place who are working around-the-clock to ensure this stability is maintained.

Regarding those of you who have lost personal content, T-Mobile and Microsoft/Danger continue to do all we can to recover and return any lost information.  Recent efforts indicate the prospects of recovering some lost content may now be possible.  We will continue to keep you updated on this front; we know how important this is to you.

In the event certain customers have experienced a significant and permanent loss of personal content, T-Mobile will be sending these customers a $100 customer appreciation card.  This will be in addition to the free month of data service that already went to Sidekick data customers.  This card can be used towards T-Mobile products and services, or a customer’s T-Mobile bill.  For those who fall into this category, details will be sent out in the next 14 days – there is no action needed on the part of these customers.  We however remain hopeful that for the majority of our customers, personal content can be recovered.

[jnorris]

Well for saying more service has been recovered.  I now have no internet anymore & still do not have contacts.  $100 extra is nice, but not work 12 days & counting of trouble.

[yaboiisamir]

First off, how do we get the $100 credit?

Second of all, when will the Download Catalog be up and running?

[ayeekay]

That's nice of t-mobile, 100$ but seriously.. To alot of people thats nothing. You've had more than 2 days to finalize what you'll be doing, and details for this compensation isn't even here, and you need 2 MORE WEEKS to give out details of something specific? You couldn't even send out a simple update what was occurring within 2 days, let alone DETAILS! Anyways, thank you t-mobile, in whatever way there is to be thanked for..

[fobprincess7]

I dont trust my phone and now that T-Mobile is trying to buy me off with 100.00 get well card I dont trust T-Mobile either.  This isnt good enough and Ill be calling for a new phone or taking my service else where. 

[sidekick-sam]

how is "significant and permanent loss of personal content" determined?

does that mean someone who lost 200 contacts rather than 2000 won't be eligible?

how about those of us that lost almost two weeks of email service already?  I would consider that very significant personally.

I would be very okay if this was extended to every customer as it would make moving to another phone much easier. However, I fear that wording in that phrase will allow T-Mo to get out of compensating most of the customers inconvenienced. 

Message Edited by sidekick-sam on 10-12-2009 06:07 PM

[pkschroeder]

I have to say this makes me happier. I'm not thrilled about losing my info, and I still think Tmobile handled the whole situation badly, but at least you've recognized that the info lost is worth more than 1 month data service. I know this might not be the case for those who had buisiness info on their phone, but I think it's a relativly fair deal for those of us who mostly lost personal info, that while is time consuming and a pain to replace, can be.

BTW, my AIM services are still down. Not high on my priority list though, just thought I'd throw it out there in case. 

[BoBoDuFlachi]

Very pathetic . Im still without 200 plus contacts, all my photos, notes and stuff in the calender . And all we are offered is a gift card.....Ive been with tmobile for 10 years since they were voice stream, and Ive about had it with their service . Time to find another provider...

[dariahna]

So this still doesn't tell me much...how are they going to know which customers lost contacts, etc...are they going to send $100 to everyone that owns a Sidekick with a data plan?  Are they going to 'punish' people who put their contacts on a SIM card (and subsequently were able to get them back), but they didn't have e-mail, text message notification, etc?

This 'resolution' isn't too clear...

I guess I'll just have to wait and see if I get anything in the mail...

[onlydesign]

When can we possibly expect Itellisync For Sidekick to come back online?

[righteouscookie]

Yeah. I'm missing a lot of contacts, all my calendar events and notes, and I can't even access the internet! So much for virtually all services being returned, right?

[goblin]

I like how it states that certain customers will receive this $100 customer appreciation card

Meaning, No. They aren't giving all sidekick users $100, even though we have all had permanent loss. 

Great way to try and make yourself look good without actually doing it.

Message Edited by goblin on 10-12-2009 06:13 PM

[bfmstanford]

Can the $100 be used toward paying the early termination fee?

[Dorthy75]

It would be really nice to have a time frame as to whether or not I am one of the ones effected by permanent lose or not. I am being patient as of now waiting it out but if I am one of the ones never getting my contacts back I would like to know sooner than 2 weeks so I can start rebuilding my contacts sooner than later.

[ayeekay]

---

bfmstanford wrote:
Can the $100 be used toward paying the early termination fee?

---

haha oh man, this made me laugh, i know right. Or i can just bring up the original NON-ETF with CC because it is legal

[etoile]

Wow...kinda not enough, you know?  It's a courtesy gesture, but it's not enough.

[masquerademonie]

How is this going to be determined, and how do we know if we fall into the "category"? I am still without my contacts, notes, calendar entries, old emails and texts, and still have no data catologue or any of my ringtones. I am just now getting new emails (which is wonderful, thanks!) but there were a lot of them that i had on there with pertinent information along with info in some of the other apps that i have yet to get back.

Please give us a little bit more information that way we do not have to call in and sit on hold to find out if we qualify for this $100.

[DeathIsMyGift]

In the event certain customers have experienced a significant and permanent loss of personal content, T-Mobile will be sending these customers a $100 customer appreciation card. This will be in addition to the free month of data service that already went to Sidekick data customers. This card can be used towards T-Mobile products and services, or a customer’s T-Mobile bill. For those who fall into this category, details will be sent out in the next 14 days – there is no action needed on the part of these customers. We however remain hopeful that for the majority of our customers, personal content can be recovered.

How are these "certain customers" determined? So basically TMo is saying that "some" customers will get a $100 customer appreciation card...what about the rest? How do you pick and chose which customer is worthy of said $100 card? There are still a lot of gray areas here...nothing black and white. Some of us will be compensated and others will not. Unbelievable. 

[deadkicklx]

Great! im going to use that 100 bucks and spend another 100 and break my contract!

[MidoriLight]

I think I understand the business move. I'm not saying its a good one and or whether it'll be well received (I think its not enough), but think about it this way.

If you're offered a gift card instead of a direct credit to your bill, then you are more likely to use it at the Tmobile store, maybe even buy a new phone or purchase accessories. So in a way, Tmobile is getting their money back. (You could also use it towards your bill)

I tried asking myself why they didn't offer it higher. Then I thought about it. Say they gave you one for $200... that'd make it possible to pay the ETF. So say even if you had two sidekicks on your account and got $100 per line, you would still need to fork over cash to break contract for each line. I'm not saying it's a nice gesture, but it's certainly a good business move.

My suggestion would be to get call customer service and try to get an early upgrade if you plan to stick with Tmobile and put it towards a new phone. But thats just me.

Message Edited by MidoriLight on 10-12-2009 06:17 PM